These terms apply to the website and web apps (Billing / POS, Traders, Job Works) of HVS Vertex Business Solutions, Coimbatore, India ("HVS Vertex", "we"). By starting a free trial or buying a plan you accept these terms. The full Software Licence & Subscription Agreement is shown in the app and must be accepted before you buy a plan.
HVS Vertex provides web-based business software on a subscription basis. The software is licensed, not sold. HVS Vertex owns the software and its source code; you may use it only for your own business, within the number of users in your plan.
Each account gets one free trial of 7 days. No payment is taken for the trial.
Plans are priced by number of users, monthly or yearly. Prices are shown in Indian Rupees (INR) on our website and inside the app before you pay, and are payable in advance. Payment is currently made by UPI to our QR code or UPI ID. After paying you enter the UPI reference number (UTR) in the app and, if we ask, send a payment screenshot by WhatsApp or e-mail. We verify the payment and then activate your plan and issue an invoice. We plan to add online payment through a payment gateway (such as Razorpay) in future; these terms will apply to it as well.
A plan runs for the period you paid for and must be renewed before it ends. When a trial or plan ends, the service is locked. Your data is kept safely for a further 5 days (grace period) so that you can download it or renew; after that it is archived and can be restored when you renew.
You own the business data you enter. We store it securely, use it only to run the service, and do not sell it or show it to other customers. See our Privacy Policy. You are responsible for the accuracy of your data, for your login details and for the staff accounts you create. Please keep your own backup of important data.
You may not copy, resell, share, reverse-engineer or misuse the service, allow more users than your plan permits, or use it for any unlawful activity.
We make reasonable efforts to keep the service available and to support you by WhatsApp and e-mail, but it may be briefly unavailable because of maintenance, internet problems or third-party services. The service is provided "as is". To the extent permitted by law, our liability is limited to the fees you paid for the current subscription period, and we are not liable for indirect or business losses.
See our Refund & Cancellation Policy.
We may update these terms; the new version applies from its date, and you will be asked to accept a changed Licence Agreement before your next renewal.
These terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu have jurisdiction.
See Contact Us.