Refund & Cancellation Policy

This policy applies to subscription plans bought from HVS Vertex Business Solutions.

1. Try before you buy

Every account gets a free 7-day trial, and a demo is available without sign-in, so you can check the software before paying.

2. Cancellation

You may stop using the service at any time. To stop renewal, simply do not renew; nothing is charged automatically unless you have separately set up auto-pay. Your plan stays active until the end of the period you paid for.

3. Refunds

Because the plan is activated as soon as your payment is verified, fees for a plan already activated are not refundable, except in these cases:

• You paid twice for the same plan period, or paid a wrong amount (the excess is refunded).
• Your payment was received but the plan could not be activated, and we are unable to fix it within 2 working days.
• We cannot provide the service you paid for for a continuous period because of a fault on our side (the unused period is refunded in proportion).

4. How to ask

Write to us within 7 days of the payment, with your registered e-mail, shop name, payment date and UPI reference number (UTR), using the details on the Contact Us page.

5. How refunds are paid

Approved refunds are returned to the same UPI account / payment method the payment came from within 7 working days of approval.